Refund Policy
At Mugshott, we want you to be completely satisfied with your purchase. If you are not, we offer the following refund policy.
Returns
You have 14 days from the date of receiving your order to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition in which you received it. Proof of purchase is also required.
To initiate a return, please contact our customer service at info@caffe2go.com. Once your return is approved, we will provide instructions on how and where to send the item. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or faulty item).
Non-returnable Items
Certain items cannot be returned:
- Used items that are no longer in their original condition
- Any item returned after 14 days from the date of delivery
Exchanges
If you received a defective or damaged product, or wish to exchange an item for a different model, please contact us within 14 days of receiving your order. We will provide instructions for the exchange process and cover return shipping for defective or incorrect items.
Late or Missing Refunds
If you have not received your refund, first check with your bank or credit card provider, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at [email] for further assistance.
Contact Us
For any questions or concerns about your return or refund, please reach out to our customer support team at info@caffe2go.com
